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customer if they want to opt out on the program we won't ask them with the not to exceed rate, but with the actual rate, so at that point when it's fish or cut bait time customer they will know what it is. >> they will know what it is? >> yeah. >> commissioner olague. >> yeah. it's along the lines of commissioner avalos asked. what is the time frame? when will we have those figures? it seems premature if we don't have those and seems like we're misleading the public. >> right. we don't do that until we have the rate. >> the not to exceed really will allow. >> by january we will have those numbers. >> we're not surveying people in january. >> okay. >> we're still isn't
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notification and education phase at that point. we're not proposing to serve a customer until october under this program. >> okay. i guess i am wondering if we're surveying people do we have these actual rates and not to exceed rates in place -- otherwise we shouldn't be surveying people if we're misleading them. >> we don't serve anybody -- >> i mean surveying. >> oh surveying. excuse me. >> okay. >> i don't see the point to surveying people if we're creating some kind of maybe anxiety or fear around these rates that may not end up being the reality. >> so i just wanted to point out that the reason we're surveying is to measure the appetite of what that price point is, and so what we're seeing -- >> okay. >> what number would be you be comfortable staying with this
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program? and we're seeing based on the numbers we're seeing now and if we get the same number now would you stay in the program for all these benefits that this program will offer? and it's consistent with what we have done better and hopefully we will get better results than before and then when we go through the process of actually getting the numbers if it's lower than what we are receiving now as far as rates then i think it's a good thing. >> so we've already had extensive outreach looking at price rates already -- >> but there were different price rates because we've had new input from everyone about making sure that we're able to pay back the security and what the new premium, so the price is a little different and we want to make sure everyone is not miss lead so we want to reaffirm what the assumptions that we had before because we want to make
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sure the puc investment that we really kind of make sure that the roll out successfully. >> very good. commissioner olague any other -- >> yeah, i just wanted to make sure obviously if we're surveying people and we're presenting these numbers, and the actual is actually lower that we're not, you know, unintentionally creating a fear, anxiety among potential customers that isn't based in, you know, what is the ultimate figures or whatever. that's all. >> yeah. okay. thank you. so by march then we will have this not to exceed rate that we have talked about, and we will move
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forward into the actual sort of retail part of our early notification program where we will be focusing on the residents that are in the deep green precincts and this is a refreshed informed deep green from the survey that we just took and we will talk to those folks. we anticipate working with community based organizations and programs like environment now to target 20,000 households. we expect that we will actually reach and have direct conversations with 5400 households and that means we're looking at being 99% confident of the results of this survey with a not more than 2% margin
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for error or deviation from that. this will include distribution of postcards and other materials at community events and festivals across the city as well as this door to door "hi we're the cleanpower sf program and we want to talk about our offering". we're also going to -- in recognition of the fact some folks have called us and said "hey we're hearing about this program and we're interested". we're going to allow some commercial customers that seem to be expressing more than of an environmental consciousness based interest in our program to sort of cue up and be participants in this program, so we our -- our prime area focus is residential but we will let commercial customer who is are interested be part of the program and make sure that we
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hear from them and right size the program commitment, that 20-30-megawatts and talk to some of those folks and if they will commit early, and to the extent there are -- there's more interest in the program from that sectorra than we expected we could have a wait list so as residential customers opt out we could say small commercial customer we will take you off the wait list and put you in the program. they will receive the same opt out notification treatment that residential customers in the deep green customers we're focusing on will receive so it's compliant with the requirements of the state law. so what are we going to say when we're on your front porch? really what we're looking at here is educating
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folks and asking if they want participate. if they want to participate what are we going to do? we will tell them "great, you will receive opt out notifications and you don't need to take any action". if we're talk to a household that really is not interested. i'm having a hard enough time paying my bills. i really can't afford to make this choice, or i am just not interested. then we will be making sure that customer is aware of the opt out notifications they will receive. to the extent that we don't hear from them in reply of the opt out and we will go back and say "hey whrks we talked to you before you said you weren't interested and you haven't sent the opt out in. did it get lost on the kitchen counter?" just to make sure that folks that
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told us they're not interested follow through and how to say no thank you through the opt out card and again we don't want accidental customers. it's not in our interest as their neighbors or from a business perspective either. there will be other residential customers who will be likely hearing about the cleanpower sf program and they might say even though we're not on their front porch and that is great and we will add them to the list of customers who will receive the opt out notice. there are those from the group they will say "i heard about this and i don't want it". okay we hear you. you're not part of target group and there is a mention of it in the data base.
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>> we have a question. >> thank you. i'm in the same section you're talking about on the notification piece and i wanted to comment on the new emerging demographic that we all recognized from the last election that i think has huge potential to be participants and be excited about this program and young communities of color and different kinds of communities that before hadn't been as engaged, and it seems like a way to engage and educate those communities that really around social media, and i saw in here there is a big focus working with cbo's and operating their networks, but i would love to see something in here that social media is going to be maximized, what that looks like, whatever the plan is and i know for me and i'm not the emerging demographic and i'm not home much but to reach that
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constituency we have to maximize the tools which they respond to. i would love to see that as part of the plan. >> all right. we will highlight that more. we have a website. you're certainly aware of the public utilities commission twitter and facebook and other social media activities and cleanpower sf will certainly be engaging in all of those activities. i think maybe it could be highlighted better in the budget section certainly where we're talking about how we're funding some of this media and outreach. it might be lumped a little too much under online advertising and social media is a tool we love to use. it's one of the least expensive approaches and it's a great leveraging tool too. >> are we also looking at -- this is really like a field
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campaign. we've just come out of election season in san francisco. there are a lot of resources around doing field campaigns. are there folks hired as consultants or organizations that do a lot of outreach especially to communities of color that are involved in that outreach? >> yeah, that is all part of the community based organization and outreach we're looking at, and i absolutely want the folks that are representing our program to san francisco residents to be able to -- be reflective of the community they're talking to, so that's part of our focus, and what we will be working with are communications consultants on making sure we achieve. >> who is the communications consultant again? >> the commission authorized us
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to contract on a limited basis with davis and associates. >> thank you. >> you're welcome. >> commissioner vietor do you have another -- >> no, i'm done. >> commissioner olague. >> yes, i guess that is concerning to me actually. >> okay. >> i just am not sure how much experience consulting groups have working directly with communities of color and low income communities and seniors and more disenfranchised groups so i think the social media works for a certain sector and even a certain generation and maybe a certain -- what's word? demographic within a certain range, right, but i think sometimes lower income people have less i think there is still a digital divide that is very real in san francisco. one of the issues that we started taking up a little bit at
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planning was the issue of outreach and how does one really engage more effectively with those more disenfranchised communities or communities of color, people who language and age and this sort of thing, so i just think that's something that has to be really seriously looked at because i think we fail on a lot of levels, and one of the things we looked at when i was a member of the mission coalition we tried to popularize planning language so people who -- because sometimes what is so i guess challenging is that the language that explain some of these very valuable concepts is still very kind of lofty or like i said popularizing the language, so i guess that is critical when doing some of this outreach and that sort of thing
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to make sure that the language is such that it's, you know, accessible and it's meaningful, and i think that -- that is where a lot of cbo's and people that work in the community were successful doing the outreach with land use and we had to break down the language -- i'm not suggesting people don't have the capacity to understand language that is more lofty and for any person regardless of educational background sometimes it's a turn off and there has to be a way to be sensitive to that because we fail in our attempts to do effective outreach to communities who i think are disenfranchised. that's all. >> supervisor, just to highlight the point that we do have davis and associates, but as we look at the makeup of the team if
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there is additional -- >> they're brilliant and great and everything but they're land use. seems to me -- i don't associate them working directly with low income communities of color certainly. >> what resources they don't have under their contract what we will have them do is supplement and add resources to their team to accomplish that. >> it will be interesting to see how that works. >> yes. we will define what resources -- >> they're great at what they do but i don't know if they're the group that i associate working effectively with low income residents of color. >> i agree with you. >> and we're talking about the targeted areas and the areas on the heat map and consist of a particular type of outreach as well. we're looking at retention rate of 37% across the whole city. is that what i
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read? >> yeah 37 in the last survey. >> across the whole city. what are we looking at as retention rates in the target areas to gain through the initial outreach effort, the initial enrollment effort? >> yeah, i think the -- if memory serves me it's in -- like 47 to 52% in the deepest green areas. more than half the folks in the areas -- >> which is close to the retention rate that we measured for the tier one customers? >> yeah, right; right. and so by the second quarter -- by the end of june we will have completed these activities and be in a position to ask our commission to decide the final size of the program because we will have
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completed the survey and the early notification and really begin to form a list of very active and interested customers, and that's what we expect to make the final call on the overall program size in june, so then we move on to the third and fourth quarter activities which go to the largely the state required opt out portion. the state requires that four opt out mailers be sent to each customer that we intend to include in our cleanpower sf program. we will be in a position then as we talked before to know what the actual price is, not the not to exceed rate, but the actual wholesale price from shell that
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becomes our actual rate. we will be able to share with customers the actual price premium that they would experience knowing how much they typically consume at their household each month. it's at this point that we will have signed the confirmation with shell. we will then be at this point financially obligated under this program. the opt out mailers then will begin to be sent with this detail. we will do multi-language, english, chinese, spanish. we will have customers able to opt out respond to us via snail mail or email. we will make sure that we meet the minimum requirements of the law, which is two of the notifications must be mailed before service occurs, and then
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two of the notifications must be mailed after service has occurred within a 60 day boundary before and 60 day boundary after, so customers will know from us what we think their bill experience will be. customers who don't opt out after the first two notifications and get enrolled in the program see their first bill and decide they don't want to be part of the program will then receive again -- again they will receive an opt out notification and tell us no thank you at that point. they can call, let us know by various means that they want out, and throughout this time period we will be utilizing broadcast media, social media, broadcast media to make sure folks are aware. it's not just a quiet piece of mail that shows up at
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their home. it's going to be a full campaign here in the city, television, out door, advertising, newspaper, social media. our goal is really to reach as many people as possible throughout san francisco by repetition of this message, so no one that you bump into will say "i have no idea what you're talking about". >> president torres. >> yes ms. hale i wanted to go along the comments by the current chair and supervisor olague as well. part of the challenge we with with the stem cell industry is put in plain language the consent form and one of those experiences that we just had was with a young lady, who i can talk about now because she went public, one of the spinal cord injuries in the stem
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cell trial was that the medical language was so complex in the consent form that it needed to be improved so someone couldn't come back later and say "this patient was under emotional distress and of course they choose to because they didn't know what the consequences and side effects are" and this is not as serious as that, but it begs the question to make sure that the language is understandable english and in addition i don't think you're limiting the mailers just to the three languages of chinese, english and spanish; right? >> no, i don't think so. >> so you're including whatever languages are used by the city and county of san francisco in the distribution of election ballots for example? >> yes, as long as they're represented in the deep green
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district, yes. >> so you're going to have the mailers regionalized by language and geography and demographics? >> yes. >> all right. thank you. >> any other questions? >> commissioner moran. >> thank you chair. we received correspondence suggesting in our effort to fully inform everybody what opt out means that we're getting close to a opt in program that would violate state law, and i assume that we have looked at what the limits are that the law imposes on us. would you elaborate a little bit how what we're doing has been shaped to fit within the state law or on the other hand where is there jeopardy for us? >> so the notification and education program survey and early notification portions are the sort of the new pieces that
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aren't required by state law. we are using those outreach efforts, those outreach components to inform who we talk to in the actual statutory opt out phase. we are not suggesting that anyone who is going to be served by cleanpower sf would not receive an opt out notification. anyone who wishes to participate can participate which sounds like opting in, but we won't enroll them after we have included them in an opt out process. so i think we have worked with the city attorney on this to make sure we are accurately understanding our obligation and that our approach is consistent with it. we think it is. and so we're not always this careful with our language as we should be, but the actual
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steps will be anyone who says "let me in" will receive and be included in the opt out portion of the program. >> thank you. >> you're welcome. >> can i add also the people who are seen in the green area that are saying "i don't want to be in the program". they too will be included in the program? >> right. and they're receiving the same opt out required by state law and encouraged to take the right action to be outside the program, yes. >> just a similarly we have folks outside the green areas, the deep green areas you want to enroll in the program. what is the actual early plan around reaching that and they have the ability to enroll in cleanpower
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sf? >> yeah, so we're assuming as part of our targeted marketing we may catch folks not part of the target audience. i might be in a deep green area. someone i talk to lives outside of it. they want to be part of the program too. all they need to know is let us know they want to be part of the program. we will include them then in the early phase. they will receive an opt out notice just as if they are in the deep green district. they will receive the same communication. >> first they have to reach the outreach effort. >> right. >> but in terms of reaching out -- i live in the excelsior and it's deep red but within that area there are about 20% of the population -- we consider opting in or enrolling in the program. >> yes. >> so is there a plan in terms of reaching that population in the early notification effort?
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>> so not in the early notification phase, but during -- not intentionally i should say. we are going to be very intensal and targeted to the dean green areas during the early notification. we expect we will still through community based organization work, through word of mouth be communicating with folks who aren't in deep green, so those folks will not show up on our opt out mailing list unless they come to us, so it's really the degree of proactivity. we're being active and engaging with deep green locations. other parts of the city that wish to participate in the program are going to need to reach out to us and then we will engage with them. >> okay. that is something our offices can help us. certainly we have our own ways of getting the word out or on social media
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efforts. i think as we're going through that phase and late summer perhaps we could be part of that effort and join folks from different parts of san francisco not in the deep green areas that want to participate. >> sounds good. >> can i add in the green areas it's a higher success rate for people staying in the program and at the end of the day what we would like to have is in the green area making sure that whatever we buy that we have enough customers to actually sell the power, and so the great thing about is that now we know in other areas where there might want be a large percentage, but at least we know if people choose to start opting out we have a waiting list, because we want to be financially responsible making sure that we can sell the power that we bill, so another thing we're identifying is businesses, so
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we want to have a big waits list and so when we determine the size that's what we're taking into consideration as well, and not only focusing on the green areas but looking at the notification who is interested in the red areas and put that on the waiting list so we take all of that into consideration. >> so the first group of participants to be enrolled in the program and stay in the program are going to be in the green areas and second early the people out of that. >> >> on a wait list to join the program once we have a set number of customers that we know what our program is going to be in the deep green areas. >> correct, and the best thing could be that we have too many customers for the amount of power, and we have a waiting list. >> okay. >> hi there. juliet ellis,
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manager for external affairs. i wanted to clarify during the early education program before the official launch of clean power the focus for the door knocking and the phone banking activities include the partnerships both with community based organizations in deep green district like the mission and bernal heights and south of market has deep green areas for example so we will join the board of supervisors and other stakeholders to identify who are the appropriate community based organizations that can supplement direct outreach door to door and phone banking based on their expertise but there is a priority to do general education about the clean power program so that includes putting inserts into people's water bills throughout the san francisco service area, so supervisor avalos

December 23, 2012 9:30pm-10:00pm PST

TOPIC FREQUENCY Us 12, San Francisco 7, Davis 2, Avalos 1, Whole City 1, The City 1, Shell 1, Vietor 1, Bernal 1, Chinese 1, Ms. Hale 1, Juliet Ellis 1, Torres 1
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